Shipping policy

SHIPPING POLICY

Order Processing and Fulfillment

Many of our products are made to order. After an order is placed, it may require processing and production time before it is shipped. Processing and delivery times may vary depending on the product, destination, and fulfillment provider.

Shipping Rates and Delivery Estimates

Available shipping options, applicable shipping charges, and estimated delivery times will be displayed at checkout when available. Delivery dates are estimates and are not guaranteed.

Tracking

When tracking information is available, it will be provided after your order has shipped. Please allow time for the carrier's tracking system to update.

Shipping Delays

We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order. Please review your shipping address carefully before submitting your order. Because made-to-order products may enter production shortly after an order is placed, we cannot guarantee that an address can be changed after an order has been submitted.

Lost or Damaged Shipments

If your order is lost or damaged in transit, please contact us at mix@houseofmandazi.com with your order number and details about the issue so that we can review the matter and determine the appropriate resolution.

International Shipping

We ship to many international destinations. Available shipping destinations, shipping rates, and estimated delivery times will be displayed at checkout. International customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country, unless otherwise stated at checkout.

Questions

If you have questions about shipping or an order, please contact us at mix@houseofmandazi.com.